The Broker Service Representative (BSR) is member of a team responsible for cultivating and maintaining quality relationships with both brokers and carriers. The BSR works with his team members, who include Regional Sales Managers and Sales Consultants, on a case-by-case basis to match brokers’ and customers’ needs with the right product offering and to deliver a high level of service. The BSR is regularly required to analyze, compare, confer, communicate, coordinate, make decisions, monitor, motivate, organize, persuade, question, research, review, recommend and report.

Qualifications

• A minimum of two years of post-secondary education, and/or 3 to 6 years in a customer service position in which similar knowledge, skills, and abilities were utilized.
• A bachelor’s degree or health insurance background is preferred.
• Strong command of the English language (written and oral) required.
• Ability to work in a fast-paced, dynamic environment and demonstrate ability handling multiple tasks.