To keep you current on information critical to your business, below are updates and resources to support your sales and service efforts. To access our full library, visit the News and Industry Perspectives site.

1-hour Online Agent Certification Course*

Quickly and easily become a Covered California for Small Business (CCSB) certified agent to sell small group coverage and leverage their unique advantages.

Why become a certified CCSB agent:

• You currently place your CCSB groups through another agent in your brokerage and don't write individual Covered CA business.
• You're not certified by Covered CA and would like to write CCSB groups.
• Immediately start receiving commissions when you win the BOR on a group with CCSB coverage.

How to get certified to sell CCSB:

1. Submit the application. Upon approval, you'll receive an email to access the 1-hour online training through Covered CA's Learning Management System (LMS).
2. Log in and complete the training. Keep the Certificate of Completion for your records.
3. Complete the CCSB Agreement DocuSign forms. Pay the Department of Insurance fee. 
4. Receive your CCSB certification by email. Begin quoting and writing new CCSB groups with Claremont!

Questions? Need assistance?
Our CCSB experts will help guide you throughout the entire process. If you're already a certified CCSB agent, no action is needed. For help with online quoting or small group enrollment, contact Claremont at 800.696.4543 or info@claremontcompanies.com.

Start selling CCSB and leverage their unique advantages!

*Agents who take the 1-hour CCSB course may not sell individual coverage under Covered California, only small group coverage. If you wish to sell individual Covered CA policies, you will need to get the full certification.

Your goal is winning new clients and keeping them. Part of keeping them is ensuring their benefits are administered smoothly. In this occasional series, we will review issues we hope will help with your groups’ benefits administration.

How Covered California for Small Business (CCSB)
Administers Group Service Agreements

As you know, when a carrier group health plan is installed, the group enters into a contract for coverage with the carrier. This contract is typically referred to as the group contract but it can be called the group health plan contract, group service contract or group service agreement.

So, how do these group contracts work with the CCSB exchange when more than one carrier is providing coverage to the group?

CCSB does not issue group contracts. Rather, shortly after the group is installed, each carrier with enrollment will send a Group Service Agreement to the group. On receipt, the group should sign the Group Service Agreement and return it to the carrier per the carrier instructions, and retain a copy in their files. 

Have a follow-up or benefits administration question? Send us an email.

At Claremont, we always look forward to hearing from you. Whatever the topic, send us an email anytime. This week, we'd appreciate your feedback on carrier commission payments.

Carrier Commission Payments

We’ve heard that brokers sometimes find it difficult to audit their commission statements from carriers. These statements come in all shapes and sizes, from paper printouts to electronic spreadsheets and from well-organized and easy-to-read, to challenging to decipher.

We regularly audit our statements and sometimes find discrepancies, but the process is challenging and time-consuming. Do you audit your statements to confirm that you are being paid accurately? Is the process easy or difficult? Do you use a third-party service to help?

Email us and let us know. We’d like to gauge how many of you find this part of your business challenging. We are keeping our eye on a new company whose mission is to help brokers easily audit their statements. We’d like to know how much interest there would be in such a service. 

Get The Latest News with Text Messaging!
Your success is important to us, and we’re actively working on new solutions to support you throughout the year. To get the latest news via text messaging in the future, simply provide your cell phone number here.

As always, we'll keep you informed about healthcare reform issues and news affecting you and your clients. Our knowledgeable team is here to help you succeed.

Questions?
Contact the small group experts at 800.696.4543 or info@claremontcompanies.com.

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