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Get the answer in UnitedHealthcare’s COVID-19 Virtual Visits and Telehealth FAQs.
Yes. UnitedHealthcare expanded access to telehealth to help members stay at home and reduce exposure to the virus.
24/7 Virtual Visits through designated telehealth providers: While these visits cannot be used to test for or treat COVID-19, they can be useful in determining if members should call their local health care provider regarding COVID-19 testing. These visits are also ideal for urgent care treatment of other illnesses, like the seasonal flu, allergies, pink eye and more.
Cost sharing for members with a telehealth benefit through their employer-sponsored plan will be waived through June 18, 2020.
To access their benefit, members should sign in to their health plan account.
Local telehealth visits with a member’s medical provider: Many medical providers can provide a telehealth visit. Telehealth visits with a member’s health care provider can be used for both COVID-19 and other health needs, keeping members in their home while still receiving the care they need.
For COVID-19 testing related telehealth visits with a health care provider, cost-sharing is waived during this national emergency.
For other health related telehealth visits, cost sharing and coverage will apply as determined by the member’s health benefits plan, through June 18, 2020.