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Delta Dental Quoting

Employer contribution entered in Dental Contribution under Group Information affects the Delta Dental plans and rates returned. Please be aware that Delta Dental will require groups with 100% employer contribution to have 100% participation.

If you need assistance, please contact our Quotes team at quotes@claremontcompanies.com or 800.696.4543.

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Senior Broker Services Representative

Do you take pride in providing top-notch customer service? Do you excel at building lasting and meaningful relationships with clients, carrier partners, and team members?

We have an immediate opening for a Senior Broker Services Representative with extensive group benefits experience who is highly proficient in the RFP and ancillary quoting processes, can successfully manage day-to-day enrollment support requests and has experience managing the group application processing (Underwriting).

We are focused on delivering the best possible customer service, which builds loyal broker-clients returning to use our services for many years.

We offer a competitive salary, great incentives, and a full benefits package.

Apply

Position Summary

The Broker Service Representative III (BSR III) works directly with clients, carrier partners, fellow service team members, and Customer Engagement Managers, to match the needs of our clients with the right deliverables from Claremont’s (“our” or “the Company’s”) menu of services. As a BSR III, you will manage the execution of those deliverables by the BSR team or provide the service yourself, with ultimate responsibility for quality, consistency, and timeliness.

Here are your essential responsibilities and duties, keeping in mind that this is not a complete list of possible tasks that you may be assigned.

Essential Responsibilities

You are responsible for ensuring that the services you manage for delivery to our clients (including those you deliver yourself) are of the highest quality, are consistent with our standards, and are delivered timely. And you will conduct your activities with clients, coworkers, partners, and anyone in our community, according to our core values:

Thoughtfulness | Innovation | Professionalism | Positivity | Collaboration

Essential Duties

  • This position will have a special emphasis on ancillary quoting, including running ancillary quotes through the carrier portals and/or following the RFP process to obtain quotes directly from carrier partners.
  • Demonstrate a high level of knowledge and understanding of our product and services.
  • Demonstrate in-depth knowledge of our partners’ features and benefits.
  • Responsible for upholding our quality, consistency, and timeliness standards.
  • Maintain a strong working relationship with members of the sales and marketing teams to facilitate the best customer experience possible.
  • Maintain and continually add skills and knowledge so you can execute the functional tasks of a broker services representative in at least three key areas:
    • Quoting
    • Eligibility Determination and Application Processing (Underwriting)
    • Enrollment Support (during the plan year)
  • Serve customers professionally and thoughtfully.
  • On a case-by-case basis assure that we have a full and complete understanding of a client’s objective and that the client is apprised of where and how we can meet their objective.
  • Guide and mentor less-experienced service team members to assure customer service standards are met and to help them develop professionally.
  • Cultivate and maintain relationships with carrier partners.

These responsibilities and duties may change from time to time at the company’s discretion.

Knowledge, Skills, and Abilities

  • Comprehensive knowledge of carrier products, market segments, rates, underwriting guidelines, submission requirements, and other administrative requirements.
  • High willingness to adopt, learn and integrate technology into the execution of essential job duties.
  • Very comfortable using software platforms such as: quoting engines (like HealthConnect), Office Productivity (like the Microsoft Office suite), document creation/editing (such as Acrobat), document management (such as Box), CRM (such as Salesforce), virtual meeting software (such as Zoom) and benefits administration (such as Ease).
  • Familiarity with basic business equipment including multi-line desk phone, cell phone, voicemail, photocopier, scanner, and personal computer.
  • Knowledge of fundamental business protocols including but not limited to alpha filing, telephone, email, instant messaging and online meeting/presentation etiquette, documentation, record keeping, and basic quality assurance techniques.
  • Knowledge of routine business communication methods such as the style and format of letters, emails, memoranda, meeting notes, and reports.
  • Customer care techniques and skills.
  • Effective communication skills, both orally and in writing.

Requirements

  • Minimum of two years of post-secondary education, and/or 3 to 5 years in customer service position in which similar knowledge, skills, and abilities were utilized.
  • Bachelor’s degree preferred.
  • Health insurance background with Department of Insurance Life License required.
  • Extensive knowledge of ancillary lines (dental/vision/life/disability/voluntary coverage).
  • Fluent in Spanish (written and oral) preferred.
  • Travel may be required by car. Proof of insurance and a clean Department of Motor Vehicles record will be required.

Compensation

Salary plus bonus and excellent benefits.

About Claremont Insurance Services

We are a leading General Agency in California. We help insurance brokers sell and implement employee benefits for companies in the small group market. Our mission is simple: help our clients grow their businesses. If you are looking for growth, then at Claremont your effort and determination are your only limiting factors. If this aligns with your goals, contact us. We’d welcome the chance to tell you more.

Apply

The Company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

Senior Broker Services Representative