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Customer Support

Our dedicated team of experts is ready to support you in providing the very best client service from enrollment through renewal.

Karlee Navarro
Broker Service Representative

925.296.8816

Karlee brings over 12 years of experience in human resources and employee benefits with most of that time spent serving employer-clients while working at independent brokerages. When not working, Karlee and her family enjoy kayaking, paddle-boarding, fishing and watching baseball (the Giants), hockey (the Sharks), and football (the 49ers), as well as participating in sports.

Crystal Nelson
Broker Service Representative

925.296.8826

Crystal joined Claremont in 2017. Previously, Crystal worked in a private dental office for four years coordinating treatment coverage with carriers. Crystal holds an Applied Science Degree in Dental Assisting. Crystal loves spending time with her twin daughters and friends either at home with games and movies or outdoor activities like camping, horseback riding and hiking. Ask Crystal about Snickers, the family Mini Holland Lop bunny.

Bonita Wiley-Brown
Broker Service Representative

925.296.8829

Bonita Wiley-Brown is a two-term Claremont team member. She first joined us in 2007 for three years, and then again in 2015. Bonita has over twenty years’ of experience in health insurance and employee benefits, with several previous sales and account management roles in companies such as UnitedHealthcare, Delta Dental of California and BenefitMall. Professionally, Bonita thrives on proactively providing the best customer service and helping brokers resolve their employer clients’ challenges.

Debra Scritchfield
Broker Service Representative

925.296.8831

Debra has over 20 years of experience in health insurance and employee benefits. Debra joined Claremont in 2013. Previously, she held various roles in companies such as Heffernan Insurance and Beere&Purves. In her spare time, Debra enjoys family time and loves being a grandmother. The outdoors, kayaking, hiking, biking and gardening are her favorite pastimes. Ask her about the time she walked across burning coals!

Derek Fahlman
Customer Engagement Manager

925.296.8837

Before joining Claremont, Derek was a benefits consultant for Brown & Brown Insurance where he delivered cost containment and self-funding solutions to the small and large group markets.  Derek started his employee benefits career with OneDigital Health and Benefits focused on small group, level funded products, and bringing companies into the digital era. Prior to the insurance industry, he was a sales manager in the Denver, CO hospitality industry. Derek attended Regis University in Denver with a focus on Business Administration. A native Californian, Derek enjoys being active in his community as a board member of the De La Salle High School Alumni Association.  He’s also an avid outdoors enthusiast, downhill skier and snowboarder.

Jessie Gonzalez
Customer Engagement Manager

925.296.8835

Jessie comes to Claremont from Anthem Blue Cross, where for seven years he was part of the Anthem large group new sales team. Prior to Anthem, Jessie spent two years with Health Net, also in large group new sales. Jessie also has experience in retail banking and agency insurance sales, having worked at Wachovia Bank as a licensed personal banker and as a products representative with State Farm Insurance. In his spare time Jessie likes to play basketball with his son Santana, enjoy family day trips, and occasionally bang on the drum set in his garage.

Joanne Donnelly
Market Strategist

925.296.8847

With over 30 years of industry exposure, Joanne found her passion in ensuring the best benefit solutions for brokers and their clients across many market segments with diverse business needs. Prior to joining Claremont in 2015, Joanne held strategic sales roles with BenefitMall, Lincoln Financial, Lafayette Square Insurance, New York Life and Aetna.  This experience helps Joanne bring an unparalleled breadth of perspective in developing strategic market and customer-specific solutions. Joanne likes to compare her job to that of a Charcuterie board. The next time you see her, make sure to ask her about it!

Kanue Cold
Customer Engagement Manager

925.296.8817

Kanue joined the Claremont team as a Customer Engagement Manager. He is in his fifth year of administrating and servicing group benefits. With a strong technology background, Kanue strives to find more innovative and efficient ways to assist our clients. Kanue is originally from Arizona and attended Northern Arizona University where he studied biology. He is looking forward to working with existing and new clients in the Bay Area! In his free time, Kanue enjoys outdoor activities, as well as yoga, and trying new foods. He is an avid animal lover and likes to volunteer at local shelters as often as he can.

Kimberly Dantono
Broker Service Representative

925.296.8813

Kim joined Claremont in 2015. Previously Kim held various sales and customer support positions at companies including BenefitMall and IBM. When not working at Claremont, Kim keeps her hands full with running after her two small children.

Laura Veal
Broker Service Representative

925.296.8823

Laura Veal has over 20 years’ experience in the healthcare industry.  Prior to joining Claremont, Laura held various positions including at companies such as Blue Shield of California and BD Medical. Laura has extensive expertise in pharmacy, utilization, prior authorization and billing. Laura holds an Associate’s Degree in Applied Sciences for Medical Assisting from Heald College and has been licensed by the California State Board of Pharmacy for over 20 years. Laura enjoys horror movies, haunted houses and anything that involves a good scare. Ask her how many days there are until Halloween!

Maria Mallari
Broker Service Representative

925.296.8815

Before joining the Claremont team in August of 2018, Maria began her career in health care in 1993 at Health Net.  What started out as a receptionist/switchboard position turned into a 25-year career.  Over the course of those 25 years at Health Net, Maria was promoted to many different roles within the organization.  After briefly providing administrative support for the Vice President and the Human Resources Director, she quickly began her career in customer service by supporting the Small Group account management team. She then began managing her own small group book of business.  In 2004 she began working in the large group market sector where she provided day to day support for many large group clients and then began managing her own book of business in the Labor & Trust division. Personal interests include being with family and friends.  Maria likes to bake, hike, go wine tasting, attend concerts, festivals, plays/ cirque du soleil shows and she loves to shop.

Raquel Contreras
Broker Service Representative

925.296.8824

Raquel came to Claremont as a temporary employee. With over seventeen years of small group benefits experience under her belt, she joined the team fulltime in 2019. As a Broker Service Representative, she focuses on the processing and completion of service requests and administrative services. Perhaps it’s blasé, however Raquel wants to be sure that even minor requests are processed and completed, timely and error-free. Spanish-language services are also provided by Raquel, when needed at the office, or requested by a group for an open enrollment meeting. Overall, Raquel enjoys working the back-office. On weekends, Raquel enjoys the quiet life, with cooking, hanging out with friends and family, and enjoying a walk outside or listening to music.

Susan Kincaid
Broker Service Representative

925.296.8825

Susan is an insurance and health benefits industry veteran. Prior to joining Claremont, Susan held several account management positions on both the broker and carrier side, including Premier Benefit Resources (now OneDigital), Reliance Standard and Mutual of Omaha. Susan’s passion is helping brokers succeed through customer service excellence, knowledge-sharing and problem solving. Susan is Californian born and raised. If you want to understand how California has changed over the years, then Susan is your go-to-person. In her spare time, Susan is an avid Quilter. She takes every opportunity to attend gatherings of fellow Quilters to share the creative energy that comes from wonderful people and amazing, colorful fabric.

Autumn Hersey
Broker Service Representative

925.296.8842

Autumn Hersey has been with Claremont since July, 2019 as a Broker Service Representative. Autumn helped transition and train team members on new database and CRM software.  Before joining the team, she worked as a research coordinator for a national research study on Dual Language Learning Preschoolers. There she developed skills of coordinating large teams of examiners across multiple states, and maintaining a database of over 8,000 children over the course of a multi-year study. She graduated with her BA from California State University Channel Islands in Ventura.

Beverly Daniel-Patton
Broker Service Representative

925.296.8851

Beverly grew up in Pittsburgh, PA and moved to California with her family in 1985. Her first position was with California Casualty Insurance Company. During her employment with CCIC she realized how much of an interest she had in the insurance industry. Later she became an independent insurance agent because she wanted to educate families who wanted to protect their families but didn’t understand how, what and why the need was so important.