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PRISM (HealthConnect) Outage Continues Tuesday 10/8

PRISM, powered by HealthConnect, is experiencing a system-wide outage following a technology update over the weekend. The HealthConnect team is working diligently to resolve the issue, but the system remains down on Tuesday 10/8. Until resolution, quotes cannot be run by brokers or by your Claremont team. We apologize for this inconvenience.

For updates and questions, please contact our Quotes team at quotes@claremontcompanies.com or 800.696.4543.

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Blue Shield of California

Are at-home Coronavirus test kits covered by Blue Shield and will the copay be waived?

At this time, Blue Shield and Blue Shield Promise will only cover self-administered test kits that are FDA-approved, or emergency use authorized, or authorized under other guidance from the Secretary of the Department of Health and Human Services consistent with the federal CARES Act. Other self-administered tests available on in the market are not covered.

Blue Shield and Blue Shield Promise require self-administered tests be ordered by a healthcare provider, sent to the approved laboratory specified on the kit, and processed in accordance with FDA and other guidance, as applicable. This policy is in accordance with applicable legislation, including the federal CARES Act.

Blue Shield and Blue Shield Promise will not cover self-administered test kits that fail to meet the conditions specified above. Members should call the phone number on the back of their member ID card to confirm coverage.

Learn more.

In our library, you’ll find carrier forms, applications, enrollment kits, broker bonuses, marketing resources, and more (video tutorial). However, not all carrier forms are available online.

If you don’t find what you are looking for, contact our team for help at 800.696.4543 or materials@claremontcompanies.com.