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Member Options for Accessing Care

Member Options for Accessing Care

Apr 7, 2020, 3 Minute Read

As the Coronavirus continues to advance, many employees are left feeling nervous and anxious. To help quell growing fears and cope with uncertainty about the Coronavirus, employers should educate employees on prevention and symptoms, and make them aware of the many options for accessing care through their health plan.

Both Blue Shield and UnitedHealthcare provide helpful resources that outline the options for accessing care.


Blue Shield

Blue Shield members can access care through urgent care centers, Heal, Teladoc, virtual visits, NurseHelp, CVS MinuteClinic, and more.

So Many Options for Care
A guide on how to access the many different care options and the cost implications for PPO and HMO members.

Heal On-Demand Physicians
A service that lets you see a doctor at a time and place that’s best for you. Schedule visits from 8 am – 8 pm, 365 days a year. A medical assistant travels with the physician on these visits.

Teladoc
Embedded in all small group plans, Teledoc provides convenient physician visits via phone or video conference. The changes below are effective January 1, 2020:


UnitedHealthcare-Logo

Member Coronavirus Resources
The latest COVID-19 updates, help with COVID-19 coverage, telehealth options, emotional health, and more.

Heal
Provides on-demand doctor house calls from 8 am to 8 pm, 7 days a week. Book a house call with a licensed, vetted doctor. In-network with CA PPO Select Plus and Core members. Only available in select cities, visit heal.com for more details.

Telehealth Options

Emotional Health Support

UnitedHealthcare’s free 24/7 emotional support line is available to anyone, not just members, to call any time at 866-342-6892. This Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone.

Sanvello, a free on-demand emotional support mobile app, is available to help members cope with stress, anxiety, and depression during the COVID-19 pandemic.

 

Questions?
Contact the small group experts at 800.696.4543 or info@claremontcompanies.com.

 


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