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Blue Shield - New Virtual Blue Plans

The Virtual Blue plans give members (small and large groups) the choice of virtual or in-person care. Virtual care includes $0 unlimited visits to primary care, behavioral health and specialty care through a new partnership with AccoladeCare. In-person care is available through the Tandem PPO network in California and via BlueCard when outside of the state.

The two Virtual Blue small group plans available in PRISM are the Virtual Blue Gold Tandem PPO 1500/45 and Virtual Blue Bronze Tandem PPO 7500/75. These can be identified by ‘Virtual Blue’ in the plan name.

When using the PRISM filter options for Narrow or Broad networks, select ‘All’ networks instead of ‘Broad’ only networks to generate plans for Blue Shield’s Virtual Blue, Trio HMO, and Tandem PPO plans.

If you need assistance, please contact our Quotes team at or 800.696.4543.

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New 988 Mental Health Hotline

New 988 Mental Health Hotline

Jul 25, 2022, < 1 Minute Read

Launched July 16, 2022, the new National Suicide Prevention Lifeline (known as the 988 Suicide and Crisis Lifeline) is accessed by calling or texting the three-digit code 988. It’s available 24/7 for anyone who is suicidal or experiencing any type of mental health-related distress, including individuals who are worried about a loved one and need crisis support.

The National Suicide Prevention Lifeline – 800.273.8255 – will remain active, but calls will be routed to 988.

When people call or text the 988 lifeline, or chat via the Lifeline’s website, they’ll be connected to the existing network of more than 200 local crisis call centers around the country. Trained counselors will answer the phone, listen to the caller, understand how their problem is affecting them, provide support, and connect them to resources as needed.

Phone services are available in English and Spanish. Translation services are available for more than 250 additional languages.

The goal of the 988 Suicide and Crisis Lifeline is to make it easier for people to call for help, instead of dialing 911 and ending up in an emergency room waiting for hours, or interacting with law enforcement, which can lead to tragedy or trauma.

“Close to 90% of people who call get what they need from the phone call,” says Chuck Ingoglia, CEO of the National Council for Mental Wellbeing.


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