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Survey: How COVID-19 is Transforming Small Business Health Insurance Needs

Survey: How COVID-19 is Transforming Small Business Health Insurance Needs

Survey: How COVID-19 is Transforming Small Business Health Insurance Needs

Oct 26, 2020, 2 Minute Read

There’s no question that the COVID-19 pandemic has significantly impacted the U.S. economy, and that businesses, especially small businesses, will be forever changed as a result.

To learn how the pandemic has impacted the health of small businesses, and how they’re thinking about the health of their employees, The Harris Poll on behalf of Cigna + Oscar conducted a survey of over 1,000 U.S. small business owners from May 14 to 26, 2020.

According to the survey:

Less than half of small businesses are likely to keep their current health insurance carrier.

Considering changing your organization's health insurance company for 2021

Top 5 factors that would influence small businesses to change their health insurance provider:

27% of respondents said that a top influencing factor in changing their health insurance carrier is finding one that better understands and cares about their business and employees. When looking for a new health insurance company, 24% of respondents said they’d prioritize 24/7 telemedicine services integrated into the plans.

The most influence over your decision to change your organization's health insurance company.

Small businesses are not only thinking more broadly about how their insurance company can address a broader scope of employees’ needs, 87% of respondents rated internal medicine as the most important area when evaluating the importance of affordable coverage after the pandemic. And 78% are also thinking about coverage for psychiatric and behavioral health specialists. To address your clients’ needs and optimize your sales efforts, get more detailed insights.

Get More Detailed Insights

Contact us today to develop benefits solutions that address your clients’ unique needs.


Contact your Claremont team at 800.696.4543 or