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Coronavirus (COVID-19) Resources for Brokers

Coronavirus (COVID-19) Resources for Brokers

Coronavirus (COVID-19) Resources for Brokers, Coronavirus (COVID-19) Updates,

How Claremont is Continuing to Serve Brokers
Letter from Michael Traynor, Claremont President

You and your clients are responding to the Coronavirus with a focus on preparation and accurate information. Make sure everyone stays up-to-date with the latest carrier actions, government and regulatory developments, and advice from industry trade groups.

Advise your clients and get answers to common questions with the trusted resources below and our Coronavirus (COVID-19) Carrier FAQs.

To quickly and easily access the information you need, click on the titles below:

Latest Carrier Coronavirus Responses

  • Blue Shield of CA:
    – Hosts a COVID-19 Update webinar on Wednesday, April 1st at 1:00 pm PDT, featuring briefings from Blue Shield leaders including Don Antonucci, SVP, Commercial Markets. Register now.
    – Hosts a COVID-19 Facebook Live Q&A on Wednesday, April 1st at 4:00 pm PDT, with Dr. Terry Gilliland, Blue Shield Chief Medical Officer. Join here.
  • Beam Dental hosts a “Digitally Host Open Enrollments” webinar on March 31. Learn more.
  • Humana publishes Covid-19 Employer FAQs. Provides information on waived Covid-19 testing costs, waived telemedicine costs, early prescription refills and member support line.
  • UnitedHealthcare offers special Covid-19 Enrollment Opportunity to enroll employees who did not previously enroll in coverage.
  • CCSB reminds employers that employees who experience a Qualifying Life Event (QLE) such as a loss in coverage can apply for an individual plan with Covered California. Separately, Covered California also announces the extension of the individual exchange special enrollment period through June.
  • Blue Shield provides Teladoc Health’s virtual care service at $0 cost.
  • MetLife has provided some preliminary interpretation of US House and Senate legislation in the works, and best practices for clients above 500 lives and below 500 lives so that you can be prepared when the legislation is passed.
  • Blue ShieldUnitedHealthcare, and Kaiser waive cost-sharing and prior approval for Coronavirus screening and testing.

Other Coronavirus News Impacting Brokers and Employers

  • President Trump signs the new $2 trillion Coronavirus relief bill (CBS, CNN).
  • The US Department of Labor publishes Q&As on the new Families First Coronavirus Response Act. Claremont HR partners Mammoth HR and HR Services, Inc. both provide resources to help employers implement the law’s new requirements.
  • SBA updates Small Business Guidance to include information on the Economic Injury Disaster Loan Program, SBA Express Bridge Loans, and updated Guidance for Business and Employers.
  • CAHU creates a COVID-19 web page to help brokers with links to useful state and federal resources.
  • IRS issues federal income tax filing and payment relief for individuals and businesses with April 15 filing dates.
  • California DOI provides guidance for the insurance industry on how to interpret the term “Essential Businesses” in the recent California “shelter-in-place” order.
  • Governor Newsom announces California statewide “shelter-in-place” order impacting all residents and businesses except those involved in “essential businesses.”
  • The US Small Business Administration is providing low-interest loans to help small businesses recover from the impact of the Coronavirus (The North Bay Business Journal).
  • Seven Bay Area counties issue a shelter-in-place order impacting all residents and businesses in San Francisco, Santa Clara, San Mateo, Santa Cruz, Alameda, Contra Costa and Marin counties (The New York TimesSan Francisco Chronicle).
  • San Francisco Mayor Breed announces new measures to help small businesses impacted by the Coronavirus outbreak. (San Francisco Business TimesOffice of the Mayor).
  • IRS confirms that high-deductible health plans (HDHPs) can cover Coronavirus costs, including testing and treatment. HSA account holders can continue to make HSA contributions if their HDHP covers Coronavirus testing and treatment costs (Accounting Today, Sterling Administration).
  • California DMHC and DOI issue Coronavirus directive to health plans and insurance companies, including the elimination of copays and deductibles on testing and other related services.
  • Governor Newsom declares the State of Emergency to help California prepare for a broader spread of Coronavirus.
  • The U.S. State Department is advising Americans to avoid traveling to certain countries.

Carrier Resources

Blue Shield of California

For Brokers

  • Broker Coronavirus Resources
    • Ensuring member access to care, including Teladoc, Heal, and Nurse 24/7.
    • 12-page Coronavirus FAQ, updated daily.
    • List of recent Blue Shield Coronavirus communications to brokers, employers, and members.

For Groups


Chinese Community Health Plan (CCHP)

Choice Builder

Recommendations for Brokers and Groups
Information for brokers on how to submit new cases, make premium payments and conduct sales meetings.

Covered California

Health Net

Member Coronavirus Resources
Latest news for members.


  • Employer Covid-19 FAQs
    Provides information on waived Covid-19 testing costs, waived telemedicine costs, early prescription refills and member support line. Also provides information for employers on reduced participation, billing, premium grace periods and re-hire waiting periods.
  • Member Coronavirus Resources
    Includes best practices, expanded coverage and benefits, and FAQs.
  • Member FAQs
    Answers to questions on symptoms, how to stay healthy, coverage, and travel.

Kaiser Permanente

Member Coronavirus Resources
Information for members on how to protect themselves, get care, and stay informed.


Coronavirus Customer Information
Information for all stakeholders on how MetLife is responding to Coronavirus, information on current Federal leave legislation, and FAQs.


Member Coronavirus Resources
Information for members on how to get their own personalized risk assessment, answers to commonly asked questions, and the latest updates from Oscar.


Reliance Standard

Covid-19 Response Resource: Frequently Asked Questions
Answers to questions on the impact of coronavirus on each Reliance Standard product line.

Sharp Health Plan

Member Coronavirus Resources
Coronavirus FAQs for members.


  • Broker COVID-19 FAQs
    – Special enrollment period open for employees who previously did not elect coverage for themselves (spouses or children) or waived coverage. Enrollment March 23-April 6 for April 1 effective date.
    – Waived member cost-sharing for Coronavirus testing and treatment.
    – HDHP coverage of Coronavirus testing at no cost share prior to the member meeting their deductible.
    – Covid-19 member support recommendations.
  • Member Coronavirus Resources
    Information for members on waiving cost-sharing for Coronavirus testing, resources for members and member FAQs.
  • UnitedHealthcare Expands Telehealth Options to Help with The Coronavirus
    Telehealth is considered an office visit benefit through April 30, 2020, as defined by the members’ particular plan.

Provider Resources

Federal Government Resources

California Government Resources

Claremont Vendor Partner Resources

Industry Group Resources

Other Helpful Resources

HR Resources from Claremont’s Trusted Partners

For clients that need assistance resolving HR issues, offer the expertise of our trusted HR partners Mammoth HR and HR Service, Inc. Learn more

Carrier Travel Assistance Programs

Most of your clients’ employees are currently sheltering-in-place. But some employees may still be traveling for work under the “essential business” or “essential service” provisions of the current shelter-in-place orders. To help these clients, advise them about carrier travel assistance programs that may be available, either through their existing lines of coverage or through additional lines of coverage they may want to consider.

Carrier Travel Assistance Programs typically provide emergency assistance to members while traveling and can include:

  • Physician Dispatch
  • Emergency Evacuation and Repatriation
  • Critical Care Monitoring
  • Legal Consultations
  • Emergency Cash

Learn more about carrier travel assistance programs and eligibility.

Member Options for Accessing Care

As the Coronavirus continues to advance, many employees are left feeling nervous and anxious. To help quell growing fears and cope with uncertainty about the Coronavirus, employers should educate employees on prevention and symptoms, and make them aware of the many options for accessing care through their health plan.

Both Blue Shield and UnitedHealthcare provide helpful resources that outline the options for accessing care. Get the resources.

Employee Support Services

Domestic Workers is providing $400 in emergency assistance for qualifying home care workers, nannies, and house cleaners who are experiencing financial hardship due to the COVID-19 pandemic. This allows these workers to stay home and stay safe.

One Fair Wage is providing cash assistance to restaurant workers, car service drivers, delivery workers, and personal service workers who often rely on tips and whose income is threatened by COVID-19.

UNITE HERE is providing economic relief for working families facing layoffs and uncertainty during the COVID-19 pandemic.

Global Giving is helping stop the spread of the virus by giving communities on the front lines of the crisis the resources they need to act quickly and protect the most vulnerable. The organization sends doctors, nurses, and health care workers to communities in need and is also helping to get masks, ventilators, and other lifesaving medical supplies to hospitals and clinics.


Contact the small group experts at 800.696.4543 or




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